| We are currently shipping Monday through Thursday with orders taking 1-2 business days (Saturday and Sunday don't count) to leave our warehouse. Ground shipping can then take up to an additional 3-5 business days for a total of up to 5-7 business days to receive your lights (that doesn't include weekends).
Warranty Information
We warrant our products to be free of defects and workmanship for a period of 90 days from date of shipment. ChristmasLightSource.com assumes no responsibility in any event for payment or incidental or consequential damages, including, without limitation, costs relating to removal, installation or reinstallation of the products, or damages for personal injury or property. These products may present possible shock or fire hazard if not installed properly. This warranty is voided for products not installed according to current local codes and/or the National Electric Code.
Cancellation of Order Policy
If you need to cancel an order please email us right away via our contact page within 1 hour. If you cancel an order after it has shipped, you will be refunded the amount of your order less shipping when you return the order. If you have any questions regarding our cancellation policy, please email us from our Contact page.
Order Change Policy
Once orders are placed they cannot be changed. If you need to add products, please place an additional order - if you have a question, please contact us.
Christmas Light Source Shipping Policy
We are currently shipping Monday through Thursday. Most orders are shipped within 1-2 business days. (We ship same day next day if at all possible.) Between October 15th and December 25th, orders will ship Monday through Friday but will take up to 5 business days to ship from our warehouse.
You must take this timeframe into account and add up to 5 days for shipping via ground service to your zip code. (Please shop early.) See our Home Page for the most current shipping estimate during the Christmas Holiday season.
We will make every effort to ship orders with expedited shipment options same day or next day during all times of the year.
Return Policy
At the Christmas Light Source, we are dedicated to providing all our customers with the highest level of customer service and want you to be 100% satisfied with your purchase. We understand that, at times, returns happen. It is our policy that you must contact us within 14 days of the shipment of your order to let us know you are returning your purchase.
We'll respond with the address you'll need to ship your lights to. Just make sure to include your order number with your return. We will then gladly refund your purchase less shipping and a possible 15% restocking fee.
No shipping charges will be refunded.
No purchases that have been unpacked and installed will be accepted for return. (Please try out only one set of lights if you aren?t sure!)
Holiday exceptions to the Return Policy:
Lights purchased for the Christmas Season will not be accepted for return after December 25th even if it is within the 14 day timeframe.
All Discount Sales purchases are final.
We will accept only unused products in their original packaging. Thank you for your understanding and if you have any questions regarding our return policy, please contact us via Email.
Order Discrepensies Issues
Please contact Christmas Light Source via email within 3 days (as soon as possible) of receipt of order regarding any order discrepensies. Product Abuse Disclaimer Items that are damaged due to improper or rough handling, electrical overloading, immersion in water and/or have broken or removed bulbs cannot be exchanged and are not returnable or refundable.
Defect Product Policy
Defective products can be returned directly to Christmas Light Source and when products are received, replacements will be shipped at no charge to the customer.
Please follow process listed above to receive your RMA number and write it on the outside of your package. The merchandise returned will be replaced with identical merchandise only.
Warranty Information
We warrant our products to be free of defects and workmanship for a period of 90 days from date of shipment. ChristmasLightSource.com assumes no responsibility in any event for payment or incidental or consequential damages, including, without limitation, costs relating to removal, installation or reinstallation of the products, or damages for personal injury or property. These products may present possible shock or fire hazard if not installed properly. This warranty is voided for products not installed according to current local codes and/or the National Electric Code. |
